AI employees for ecommerce operations
Support customers across website chat and email, organize content campaigns, and escalate refunds, account changes, and unusual orders.
Customer experience across several channels
Ecommerce teams need consistent answers wherever customers ask questions. Delivery policies, product details, returns, and account issues should not produce conflicting responses between chat and email.
Steadframe lets support and inbox employees work from the same approved company knowledge while keeping each conversation inside its correct channel and customer context.
Roles that complement each other
A small team can begin with the busiest customer-facing channel and add roles as volume grows.
- Customer Service Agent for routine website questions and human takeover.
- Inbox Coordinator for eligible order, delivery, and product emails.
- Social Media Manager for campaign planning, branded visuals, approvals, and publishing.
- Lead Follow-Up employee for wholesale, partnership, or high-value conversations where a reply is expected.
Sensitive actions remain explicit
Refunds, payment disputes, personal data, account changes, and unusual order decisions can be routed directly to a person. Routine confidence settings never override those topic-based safeguards.
Build the knowledge loop
Support gaps reveal which policies or product details are missing. Updating those sources improves both website chat and email drafts without maintaining two separate answer libraries.