How can we help?

Complete the guided setup in order: review your company knowledge, connect the tools required by each employee, choose a membership or start the three-draft email trial, then activate the employee.

The employee needs an active membership with capacity for that role, at least one company knowledge source, and any required connection. Inbox Coordinators need Gmail or Outlook; Social Media Managers need completed branding and Instagram.

Each company can activate one three-draft trial without payment. The employee remains in review mode and pauses automatically after preparing the third draft.

Stripe sends the cancellation securely to Steadframe. The membership becomes inactive and running employees are paused. Changes usually appear within moments and the dashboard refreshes automatically.

Open Billing in the Control Room and select Manage billing. Stripe’s secure portal lets you update payment details or schedule cancellation without sharing card details with Steadframe.

Incoming customer conversations remain open without a conversation cap. Each membership includes a clearly stated monthly allowance of AI-written support replies; after that allowance, new messages are handed to your team for a human response.

Reconnect the Follow-Up employee's Google or Microsoft account once to add calendar permission. Steadframe reads availability, detects meetings containing the contact as an attendee, and creates an invitation only when a person presses Schedule.

Every company has an isolated workspace. Company knowledge, credentials, conversations, drafts, and activity are scoped to that organization. Connected-service credentials are encrypted at rest.

Email support@steadframe.com from the address used for your account with the subject ‘Steadframe data deletion request’. We will verify ownership before processing the request.