AI email and inbox operations
Turn eligible incoming messages into grounded drafts, clear escalations, and follow-up work without giving up human control.
A calmer way to run a busy inbox
Shared inboxes often mix routine questions, commercial requests, sensitive changes, mailing lists, and messages that simply do not need a reply. Treating every message the same wastes time and creates risk.
Steadframe separates those paths. The Inbox Coordinator checks whether a message is eligible, retrieves the most relevant company knowledge, and prepares a reply in the connected mailbox. Sensitive or uncertain work is routed back to a person.
How the workflow fits together
The system is designed around the mailbox your team already uses rather than a separate writing screen.
- Connect Google Gmail or Microsoft Outlook through the provider's OAuth flow.
- Define eligible mail, VIP contacts, sensitive topics, and approval boundaries.
- Ground drafts in approved FAQs, price lists, policies, and reply examples.
- Review drafts inside the workflow before anything reaches a customer.
- Hand conversations that expect another reply to the Follow-Up employee.
Control is part of the product
The Inbox Coordinator starts with draft-only behavior. Bank-detail changes, legal requests, security issues, unclear attachments, and other sensitive cases can bypass drafting and go directly to the action queue.
Every check, draft, escalation, and approval remains visible, so the team can see what happened and adjust the rules as the workflow matures.
What to measure
A useful rollout should improve operations in ways the team can verify.
- Median first-draft time for eligible messages
- Share of drafts approved with light or no editing
- Escalation volume and the reasons behind it
- Follow-ups prepared before conversations go cold